We are incredibly proud to announce that our exceptional Customer Experience Manager, Samuel Afotey, has been named the 𝟐𝟎𝟐𝟔 𝐂𝐗 𝐏𝐫𝐚𝐜𝐭𝐢𝐭𝐢𝐨𝐧𝐞𝐫 𝐨𝐟 𝐭𝐡𝐞 𝐘𝐞𝐚𝐫 (𝐈𝐧𝐬𝐮𝐫𝐚𝐧𝐜𝐞).

The prestigious recognition was presented at the 6th Annual CXP Ghana Conference and Customer Experience Excellence Awards, held on Friday, 9th October 2026, at the Labadi Beach Hotel in Accra. The event was organized by Customer Experience Professionals Ghana (CXP Ghana), in collaboration with knowledge partner KPMG Ghana.

The award recognizes outstanding professionals who demonstrate exceptional leadership, innovation, and commitment to delivering customer experiences that build trust, strengthen relationships, and drive service excellence.

A Recognition of Customer-Centric Leadership

For GLICO Life, this achievement represents more than an individual milestone. It reflects the company's continued commitment to placing customers at the heart of its operations and strengthening a culture where service excellence remains a shared responsibility.

As Customer Experience Manager, Samuel has championed initiatives aimed at enhancing customer engagement, strengthening service delivery, and promoting a customer-first mindset across the organization.

His recognition underscores the importance of consistently listening to customers, understanding their evolving needs and creating meaningful experiences that reinforce confidence in insurance.

Strengthening Our Promise to Customers

At GLICO Life, customer experience goes beyond providing insurance solutions. It is about building lasting relationships, delivering on promises and being there for customers when it matters most.

This recognition reinforces the company's resolve to continuously improve service delivery through customer feedback, digital innovation, employee development, and efficient claims processes.

As GLICO Life continues its journey of growth and transformation, the company remains focused on making insurance more accessible, enhancing customer confidence and delivering meaningful value to policyholders.

Congratulations, Samuel!

GLICO Life Management and Staff warmly congratulate Samuel Afotey on this well-deserved recognition.

Your dedication, leadership, and passion for customer experience excellence continue to inspire a stronger service culture across the organization.

We celebrate this achievement with pride and look forward to reaching even greater milestones together.